Pressing Submit does not submit the report

When “Submit” on “Today's report” does nothing, the cause is an empty required field, locked field order, a photo still uploading, a report already submitted that day, or a finished free trial. Most you can clear on the spot.

Check first

1. Whether the button now reads “Uploading photos…”, which cannot be pressed.
2. Whether any field is flagged red as empty.
3. Whether any field shows “Fill in the previous item to unlock this one”.
4. Whether the screen shows “Today's report is submitted” or “You're off today”.
5. Whether the entry screen will not open at all and shows only a notice that your free trial has ended (admins and managers see a different message).

During the grace period after the trial ends, you only get a banner at the top and can still write and submit.

How to fix

Step 1: Fill in the empty required fields

Pressing “Submit” scrolls to the first empty required field. Fill it in and press “Submit” again. “Today's report is in” means you are done.

Step 2: Fill the fields in order from the top

Where “Fill in the previous item to unlock this one” appears, your company fills fields top to bottom. Complete the required field just above the locked one, and the next opens.

Step 3: Wait for the photos to finish

You cannot submit while “Uploading photos…” shows. Wait until the button reads “Submit” again. If photos never finish, see Photos will not upload.

Step 4: Switch a submitted or off day

You cannot submit twice for one day. With “Today's report is submitted”, use “Edit this report”. With “You're off today”, press “Cancel the day off and write a report” to return to the form.

Still not working?

• Message shown: “Submission failed. Please try again” — Cause: a temporary connection failure — Fix: press “Submit” again where there is signal.
• Message shown: “Your free trial has ended and access is paused. Please ask your administrator to subscribe — your data is safe.” — Cause: the free trial ended and the entry screen is replaced by this message — Fix: see Your free trial has ended and you cannot write reports.
• Otherwise, open “Support” and use “How-to question” or “Report a bug”.

Related how-to

• Write and submit today's report — the normal flow.
• Write a missed day's report or edit one after submitting — fixing a submitted report.