The voice-entry mic is missing or recording does not work

This article covers a missing mic button, one that will not record, and a recording that never reaches the report. You can always type and submit instead.

Check first

1. Whether the mic button (“Start voice entry”) shows on “Today's report”.
2. Whether your browser allows this site to use the mic. Denying it hides the button; reopening the screen brings it back.
3. Whether the recording was at least 2 seconds; shorter audio never reaches AI.
4. Whether you have signal. A weak connection breaks processing.
5. Whether you used voice entry over 40 times in the past hour.

How to fix

Step 1: Allow the microphone again

Denying the mic hides the button on that screen. Allow the mic for this site in your browser settings, then reopen “Today's report”. You are done when “Start voice entry” is visible.

Step 2: Record again

“The recording was too short, so it was not sent. Tap the mic, finish speaking, then stop” means nothing was added. Press “Start voice entry”, finish speaking, then press “Stop recording”. Your words are applied to the form.

Step 3: Send a kept recording again

Caution: A failed recording is kept on screen. Leaving “Today's report” before pressing “Send again” loses it.

Move where signal is better and press “Send again”. “Applied to the form. Review it and submit” means you are done.

Step 4: Type it instead

You can type and submit while voice entry is unavailable. On noisy sites, hold the device closer.

Still not working?

• Message shown: “You've reached the voice-entry limit for now. Please wait a while and try again” — Cause: 40 uses in one hour — Fix: wait an hour, or type.
• Message shown: “Voice entry is unavailable because no report template is set. Please contact your admin” — Cause: no usable template — Fix: ask your admin for one.
• Message shown: “Voice processing failed. Try speaking again, or type directly into the form” — Cause: AI processing failed — Fix: record again, or type.
• The mic button never appears — Cause: AI features are not enabled in your environment, so no button is shown — Fix: open “Support” and use “How-to question” or “Report a bug”.

Related how-to

• Voice entry — write your report by speaking — how it works.
• Write and submit today's report — typing it.
• Register words in the voice-entry spelling dictionary — names come out wrong.