A report stays waiting to send and never arrives

Submitting where the signal is weak shows “⏳ Waiting to send — retries automatically once you're back online”, and it can stay that way. What you wrote is kept on your device, so nothing is lost. Reopen the app where there is signal and it sends itself.

Check first

Caution: A queued report can no longer be submitted once 7 days have passed from its date. A banner warns you when a queued report is near that limit.

1. What appeared right after you submitted: “Sending…”, or the queued message? “✓ Submission confirmed” means it arrived.
2. Whether you have signal. Offline, the app shows “You're offline”.
3. Whether the date is within 7 days. Older dates are not accepted.
4. Whether you submitted the same day from another device. A newer submission wins.

How to fix

Step 1: Reopen the app where there is signal

Open Zen Daily Report where there is signal. It resends when the screen opens and when the connection returns, and every 15 seconds while open. “✓ Submission confirmed” means you are done.

Step 2: Move on from the offline screen

On the “You're offline” screen, press “Try again”. Your draft and queued submission are stored on this device, so you can carry on once signal returns. When it arrives, the screen changes to “Today's report is submitted”.

Step 3: When a newer submission won

Caution: “A pending report wasn't sent because a newer submission already exists” means that content never arrived. The newer content on the server is the record.

1. Under “What you wrote is still saved on this device.”, press “Reopen the editor and restore it”.
2. In “You have unsent writing”, press “Restore my writing” to get your text back.
3. Check it and press “Resubmit with changes”.

Still not working?

Caution: A report past the 7-day window cannot be recovered. Write the same content as today's report instead.

• Message shown: “A pending report could not be sent (the submission window has passed, or the content was rejected). That report was NOT submitted — contact your manager if you still need it recorded.” — Cause: the window has passed — Fix: rewrite it, or ask your admin.
• Otherwise, open “Support” at the bottom right and use “How-to question” or “Report a bug”.

Related how-to

• Write and submit today's report — the normal flow.
• Add to your home screen and use it as an app — for sites with weak signal.