Billing, data and account FAQ

The questions we are asked most about billing, data, accounts and visibility. For the steps, follow the article linked in each answer.

Plans and billing

• What happens when the headcount grows? — Billing follows the number of users; changes show under “Billed seats” in “Plan & billing”.
• Where do I cancel? — From “Payment settings & cancellation (Stripe)”. You keep working to the end of the billing period.
• Can I get a receipt or an invoice? — Yes, from the billing history behind “Payment settings & cancellation (Stripe)”.
• Where do I check the price? — The “Plan & billing” screen is the official source. See Start the free trial and set up payment.
• What happens when the free trial ends? — After a notice, writing and viewing pause. Data is not deleted. See The free trial has ended.

Data

• What happens to past reports after cancelling? — They stay readable to the end of the billing period. What follows is set by the terms of service, so export what you need first.
• Can I take my data out? — Number fields download as CSV from “KPI rollups” on the “Stats” tab. See Roll up numbers and download a CSV.
• Do reports of people who left remain? — Yes. Even after “Remove”, submitted reports and comments stay as company records.
• Where are attached photos and files kept? — “Files are stored privately. Only members of your organization with viewing permission can download them.”
• Can I find attachments later? — Yes, from the “Photos” tab by date or reporter. See Browse photos and files.

Accounts

• Can I change my email address? — Not from the screens. Ask through “Support” at the bottom right.
• How do I close my account? — From “Delete account” in “Settings”. See Delete your account.
• Can one account join two companies? — No. “This account belongs to a different organization” appears. Ask an admin if you need to move.
• What if I cannot sign in? — The order to check and the fixes are in You cannot sign in.

Visibility

• Who can see mood records? — The mood answered at submission is visible only to the writer and admins.
• Can I see other teams' reports? — Managers read their own teams; admins read every team.
• Can someone else edit my submitted report? — No, only the writer. See Write a missed day or edit after submitting.