Enable the multilingual and AI reply suggestion add-ons

The multilingual add-on enables other-language writing and voice entry with an AI Japanese translation on submission; the AI reply suggestions add-on drafts comment replies. This article covers switching each one on and off.

1. Turn an add-on on

Both toggles live under “Add-ons” in “Plan & billing” under “Manage”. During the free trial the add-ons are included, so the toggle applies at once. Once billing has started, a confirmation panel with the cost appears first.

1. Open “Manage” and select “Plan & billing”.
2. Under “Add-ons”, press the toggle at the top right of the “Multilingual add-on” (or “AI reply suggestions add-on”) card.
3. Where billing has started, a panel shows the cost. Press “Agree to the charge and enable”. “Cancel” stops.
4. You are done when the toggle turns orange and “Multilingual add-on is now enabled.” appears.

Tip: Each card shows the price and the monthly estimate for your current member count.

2. Turn an add-on off

Turn an unused add-on off with the same toggle.

Caution: Turning off the multilingual add-on stops other-language writing, voice entry and AI translation; turning off AI reply suggestions stops reply drafts. Where billing has started, the charge is prorated.

1. Press the toggle on the add-on card under “Add-ons”.
2. Where billing has started, press “Disable” in the panel.
3. You are done when the toggle turns grey and “Multilingual add-on is now disabled.” appears.

If it does not work

• The add-on cards are missing — “Plan & billing” is shown to admins and managers only. Ask your admin.
• An admin still sees no add-on cards — AI features are not enabled for your environment. Ask support.
• “We couldn't apply the change. Please try again in a moment.” — the connection may be unstable. Try again.
• The add-ons are not in “Settings” — they moved to “Plan & billing”. Open “Plan & billing” under “Manage”.

FAQ

• Am I charged from day one? — Not during the free trial. Where billing has started, yes: prorated and added to your plan.
• What about submitted reports if I turn it off? — Reports and translations already made are kept.
• Can members enable it? — No, only admins and managers.
• Can I use just one? — Yes, they switch independently.

Read next

• Multilingual entry — write your report in your own language — using it.
• Reply with comments, mentions and photo markup — writing replies.
• Check your trial days and add a payment method — invoices.