Enable the multilingual and AI reply suggestion add-ons

The multilingual add-on enables other-language writing and voice entry with an AI Japanese translation on submission; the AI reply suggestions add-on drafts comment replies. This article covers switching each one on and off.

1. Turn an add-on on

Both switches live in “Notifications & org defaults” under “Manage” (members see it as “Settings”). One press is not enough: a confirmation panel appears first.

1. Open “Notifications & org defaults” and go to “Multilingual add-on (admin)” or “AI reply suggestions add-on (admin)”.
2. Press “Enable the multilingual add-on” (or “Enable AI reply suggestions”). The panel shows the cost, or says it is free.
3. Press “Enable” in the panel. Where billing has started it reads “Agree to the charge and enable”. “Cancel” stops.
4. You are done when “The multilingual add-on is now enabled.” appears.

Tip: The price and monthly estimate appear in each add-on's block and on its “Plan & billing” card.

2. Turn an add-on off

Turn an unused add-on off on the same screen.

Caution: Turning off the multilingual add-on stops other-language writing, voice entry and AI translation; turning off AI reply suggestions stops reply drafts. Where billing has started, the charge is prorated.

1. Press “Disable the multilingual add-on” (or “Disable AI reply suggestions”).
2. Press “Disable” in the panel.
3. You are done when “The multilingual add-on is now disabled.” appears.

If it does not work

• The add-on block is missing — only admins and managers see it. Ask your admin.
• An admin still sees no add-on block — AI features are not enabled for your environment. Ask support.
• “We couldn't apply the change. Please try again in a moment.” — the connection may be unstable. Try again.
• The “Plan & billing” card will not switch it — press “Change in Settings”.

FAQ

• Am I charged from day one? — Where billing has started, yes: prorated and added to your plan.
• What about submitted reports if I turn it off? — Reports and translations already made are kept.
• Can members enable it? — No, only admins and managers.
• Can I use just one? — Yes, they switch independently.

Read next

• Multilingual entry — write your report in your own language — using it.
• Reply with comments, mentions and photo markup — writing replies.
• Start the free trial and set up payment — invoices.