Ask a question or contact support

“Support” at the bottom right takes your question. Ask the AI on the spot, or message our support team — either takes about a minute.

1. Open support

Support opens from any screen in the app.

1. Press the round speech-bubble button (“Support”) at the bottom right.
2. You can also press “Open support” under “Support & contact” in “Settings”.
3. You are done when the three menu items and “Open Help” show.

Tip: “Open Help” opens the help article list in a separate tab.

2. Ask the AI how something works

Under “How-to question”, the AI answers from the help articles.

Caution: Your question is sent to produce the answer. Leave out report text and customer names.

1. Press “How-to question” in the menu.
2. Write your problem in “Type your question” and press “Send”, or press one of the sample questions.
3. The answer appears, and the articles behind it are listed under “Sources:”.

Important: AI answers are for reference. Read them through before you change a setting or delete anything.

3. Message the support team

Bug reports and requests reach support. “Contact us” under “Did this solve your problem?” opens the same form.

Caution: What you write and the chat history both reach support. Leave out anything unnecessary.

1. Press “Report a bug” or “Suggest an improvement”.
2. Choose a “Type”, then write what happened, what you did, and the screen name in “Message”.
3. Press “Send”. “Message sent” means it has gone through.

From an AI answer, “The chat history above will be sent together” appears — no need to explain again.

If it does not work

• No “Support” at the bottom right — it is hidden on help pages and before sign-in. Open it from “Support & contact” in “Settings”.
• “How-to question” gives no AI answer and opens the contact form instead — AI answers are unavailable here. Write your message and send it.

FAQ

• Where does the reply arrive? — At your registered email address.
• What if “Could not send” appears? — Email is unavailable on that device. Press “Compose email”, or write to the address shown.
• Is the chat history kept? — No, it clears when you close support. Send it with “Contact us” to keep it.

Read next

• Glossary — words used in this help.
• Cannot sign in or the code does not arrive — when sign-in stops you.
• Reading the settings screen — what each section does.