Reminder emails and the morning digest do not arrive

This article gives the order to check and how to fix things when no reminder email arrives after the deadline, or the morning digest is missing. Most cases come down to the report being submitted, the day being off, or a receiving setting.

Check first

1. Whether the report for that day is already submitted (no reminder goes to someone who has submitted).
2. Whether the day is registered as a day off in “Submissions”.
3. Whether the day is a weekend or a company holiday registered in “Holiday settings”.
4. Whether the deadline has passed (it starts at 17:00, judged in your company's time zone).
5. Whether “Receive reminder emails” is still checked in “Reminder emails to me” under “Settings”.

How to fix

Step 1: Restore the receiving settings

1. Open “Notifications & org defaults” under “Manage” (members open “Settings”) and go to “Reminder emails to me”.
2. Check “Receive reminder emails” and “Receive the morning digest email”.
3. Select “Save”. You are done when the setting is applied.

Step 2: Check the deadline

If you picked a later time just for yourself in “Deadline (override just for me)”, no reminder goes out until that time passes. To follow the company default, choose the first option and select “Save”.

Step 3: Check the receiving side

Open your spam folder and see whether email from Zen Daily Report was filed there. If your company restricts email, ask your IT contact to allow the sender's domain. A reminder is sent at most once per person per day, so it never arrives several times in one day.

Still not working?

• Only the morning digest is missing — the digest goes to managers and admins. It does not arrive while your role is “Member”.
• No reminder after you cancelled a day off — that day's reminder was already decided. Reminders resume as usual from the next business day.
• If none of this helps, paste the symptom into “How-to question” in “Support” at the bottom right of the screen, or tell us from “Report a bug”.

Related how-to

• Set reminder emails and the morning digest — how to change the deadline and the receiving settings.
• Check submissions and mark a day off — how to see what is submitted and who is registered as off.