The invite link does not work

When someone opens an invite link and sees “This invite link has expired” or a similar message, this article shows how to tell the causes apart and fix them. Almost every case is solved by creating a new link.

Check first

1. Whether more than 7 days have passed since the link was created.
2. Whether “Revoke” was selected in the invite list on the “Members” screen.
3. Whether 50 people (the link's limit) have already joined.
4. Whether the person already belongs to another company.
5. Whether the URL reached them without being cut off.

How to fix

Step 1: Identify the cause

• Message shown: “This invite link has expired” — Cause: more than 7 days have passed — Fix: create a new link
• Message shown: “This invite link has been revoked” — Cause: it was stopped with “Revoke” — Fix: create a new link
• Message shown: “This invite link has reached its usage limit” — Cause: the join limit was reached — Fix: create a new link
• Message shown: “This invite link is invalid” — Cause: the URL was cut off — Fix: send the whole link again
• Message shown: “You belong to another organization” — Cause: that account belongs to a different company — Fix: use Step 3

Step 2: Create a new invite link

1. Open “Manage” and select “Members & invites”.
2. In “Invite members”, choose the “Team” and the “Role”, then select “Create invite link”.
3. Select “Copy link” and give it to them. You are done when “Your name (shown on reports)” appears for them.

Step 3: When they belong to another company

One account belongs to only one company. Someone who sees “You belong to another organization” should create an account with a different email address, then open the invite link. To leave the previous company, they ask its admin.

Still not working?

• Message shown: “Too many attempts right now. Please try again in a moment” — Cause: many joined at once — Fix: wait a minute and open the link again
• Message shown: “We couldn't finish joining. Please try again in a moment” — Cause: the seat update did not finish — Fix: wait 10 minutes and reopen the link
• If it still does not work, paste the symptom into “How-to question” in “Support” at the bottom right, or tell us from “Report a bug”.

Related how-to

• Invite members with an invite link or a CSV — the normal steps for links and CSV invites.
• Set roles and teams — roles and teams after someone joins.